Frequently Asked Questions - ArcherSoft - DirSync Directory Synchronizer


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Frequently Asked Questions

Q: Why do I get some "Warning: Conflict ***" messages?

A: DirSync uses file time to distinguish the change of a file. Some software will change a file but let the file time untouched. In this case, you can set the sync mode to "Restore ***" to get these files copied.

Q: The program is memory consuming during the execution of jobs and lead to "Out of Resource" error sometimes. How can I solve it?

A: For the large directory structures with hundreds of thousands of files, you'd better set the Perform Sync Action (in Misc Page) to After a scan of each folder.

Q: How to access the network resources for DirSync Server running in Service mode?

A: There are two methods that can be used to access remote network resources for DirSync Service:

(1) Configure DirSync Service to run under a user account that has enough rights. Better use UNC (\\computername\sharename\foldername) to access the network resource because the service runs on a different logon session with the users' (even use same user account).

(2) Write pre/post-sync batch command files to map/unmap network drives. e.g.:

Set the Pre-Sync Command and Post-Sync Command to "map.bat" and "unmap.bat" respectively.

The contents of "map.bat" will be:

net use Y: \\ComputerName\Share Password /user:UserName

The contents of "unmap.bat" will be:

net use Y: /delete

Note:

The UserName and Password is specific to the share folder of the target computer.

Storing the password in a text file is not very secure!

Q: How to run a script file in Pre-Sync or Post-Sync command?

A: To run a VBScript (*.vbs), JScript (*.js) or Windows Script Host file (*.wsh, *.wsf), please use one of the following command lines:

WScript.exe filename.vbs

CScript.exe filename.vbs

Note: WScript generates graphical window output, while CScript sends its output to the command window.

Q: How to backup to a CD-RW/DVD+RW/DVD-RW?

A: To backup to a CD-RW/DVD+RW/DVD-RW, a "packet writing program" must be installed on the computer.

e.g.: Nero's InCD is a good choice. It lets you copy files to a CD-RW/DVD+RW/DVD-RW disk directly from the Windows Explorer. Therefore DirSync can access your disk too.

Q: How to make default job settings and where is the "*** Defaults" buttons of previous version 2?

A: They are removed from the Job Properties dialog box. If you want to make some special job definitions as defaults, please just create a null job and use copy/paste to create new one.

Q: What is the system requirement?

A: You will need a Pentium 100 PC or higher, 32MB RAM or more. The operating system should be Microsoft Windows 98, ME, NT4, 2000, XP, 2003 or more.

Q: Is your online order form secure?

A: Yes, it is 100% secure. Click here for more.

Q: Do I have to pay for the upgrades?

A: No! All upgrades are free to registered users.

Q: Is tech support free?

A: Yes! It's free for all.

Q: What if I don't want to use my credit card over the Internet?

A: Five types of payment are accepted: Credit Card, PayPal, Fax, Postal Mail, Phone and Purchase Order.
Please just click "Buy Now" in Order page and you may choose any type of payment. Click here for more info.

Q: What happens after I send in the order?

A: You will receive an email confirming your order shortly after sending the online order form. Then, within 24 hours, you will receive a second email with your registration name, code, and instructions to get started!

Q: If you do not get your code... or if you've lost it?

A: please email us at registration@archersoft.com. Please include your name, address, email address, and your order number (if you have it). We will be happy to help you.

Q: I have more questions - who should I write to?

A: Please send your additional questions to support@archersoft.com.

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